Ringg's AI Agents Resolve 65% of Customer Calls Using OpenAI's GPT-5.6

Ringg's voice and chat agent platform now resolves 65% of customer inquiries using OpenAI's GPT-5.6, a significant upgrade from the previous GPT-4.1 model. The platform handles over 7 million connected calls each month, demonstrating its scalability and effectiveness.

The deployment of GPT-5.6 has led to a 90% reduction in costs for selected workloads compared to GPT-4.1. For instance, Policybazaar, an online insurance platform in India, reports that 67% of its calls are managed without human intervention, resulting in an 88% improvement in response time—from 8–12 minutes down to under 60 seconds.

Practo, a global healthcare platform, achieved an 85% first-call resolution rate and a 70% decline in operating costs after integrating Ringg's services. This has enabled Practo to complete 1,000 appointment bookings daily with an average handling time of just 2 minutes.

Groww, an online investment platform, has resolved 72% of inbound queries related to IPOs, futures, and options through self-service, showcasing the versatility of Ringg's AI agents.

Siddharth Tripathi, Co-founder of Ringg, emphasized the importance of model quality, low latency, and reliable tool use, stating, "OpenAI gave us the balance we needed." He also noted the responsive support from OpenAI during model migrations, which has facilitated faster deployments and expanded capabilities for their agents.

This follows Ringg's ongoing collaboration with OpenAI, which has been instrumental in enhancing their browser-agent roadmap by integrating real-time user screen interactions with conversational context.